They have a robust KYC that appears to serve, at least in large part, as a way to stay off the shit list of companies with the resources to pursue recourse.
Source: went through that process, ended up going a different route. The rep was refreshingly transparent about where they get the data, why the have the kyc process (aside from regulatory compliance).
Ended up going with a different provider who has been cheaper and very reliable, so no complaints.
Yeah, they make you do a Skype interview (or probably Zoom interview nowadays). You could call this KYC or collateral, depending on your view of the company. It does limit the nefariousness of their clientele but I doubt they do much, or any, monitoring of actual traffic after onboarding (not for compliance reasons, anyway).
I think they should have requested KYC when I was complaining about being unable to log into gmail, but I’m not going to complain as long as the service works.
I don’t use Luminati for anything illegal though, so it’s possible they just have some super amazing abuse detection algorithms that know this.