There's no jumping through hoops, but a few things to be aware of. You can't deposit funds through one payment method e.g. credit card, and withdraw funds through another e.g. wire transfer. This is money exchange and we are not allowed to provide this. Refunds are different from withdrawals. Refunds can be for any amount at any time. Withdrawals have a minimum because we have people trying to withdraw $10 via an International Wire Transfer and they then complain either why the wire was not sent (because it costs $25 to send) or because no funds turned up at the other end after intermediary bank charges.
The support team and dispute resolution are well trained. If you would like to email me the ticket IDs I will be happy to send them to quality assurance to review.
well - you guys have all the answers - how good. interestingly enough none of the other websites requires you to file a support case to get their own money back! anyway I did follow your process too and guess what? - nothing - you still have my $7 - but hey don't loose sleep over it - you can keep it (I spend more for breakfast) - there is no chance u're getting any more of my money or anyone I know
There's no jumping through hoops, but a few things to be aware of. You can't deposit funds through one payment method e.g. credit card, and withdraw funds through another e.g. wire transfer. This is money exchange and we are not allowed to provide this. Refunds are different from withdrawals. Refunds can be for any amount at any time. Withdrawals have a minimum because we have people trying to withdraw $10 via an International Wire Transfer and they then complain either why the wire was not sent (because it costs $25 to send) or because no funds turned up at the other end after intermediary bank charges.
The support team and dispute resolution are well trained. If you would like to email me the ticket IDs I will be happy to send them to quality assurance to review.